At Vikera Naturals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal data of our customers and visitors to our website. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information in order to provide our customers with a seamless shopping experience. This includes:
- Personal Identification Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Credit/debit card details and billing information, which are securely processed by our payment gateway.
- Usage Data: Information about how you access and interact with our website, including browsing history, device information, and IP address.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process your orders and provide you with the best possible service, including delivery and returns.
- Customer Support: To respond to your queries, resolve any issues, and provide personalized support.
- Marketing and Promotions: With your consent, we may send you promotional emails or updates about new products, offers, and events. You can opt out at any time by following the unsubscribe link in the emails or contacting us directly.
- Website Improvement: To enhance the functionality of our website, optimize the user experience, and provide tailored recommendations.
- Legal Compliance: To comply with any applicable legal requirements, resolve disputes, or enforce our agreements.
3. How We Protect Your Information
We use industry-standard security measures to protect your personal data, including encryption technology, secure payment gateways, and restricted access to sensitive information. While we strive to protect your information, please note that no data transmission over the internet can be guaranteed to be 100% secure.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third parties for the following reasons:
- Service Providers: We may share your information with trusted third-party service providers who help us with order fulfillment, payment processing, and customer support.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or to protect our rights and property.
5. Your Rights
As a customer, you have the right to:
- Access: Request a copy of your personal data held by us.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data (subject to certain conditions).
- Opt-out: Unsubscribe from our marketing communications at any time.
To exercise these rights, please contact us at [insert contact email].
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience on our website. These technologies help us track your preferences and improve the functionality of our website. You can manage cookie settings through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
8. Children’s Privacy
Vikera Naturals does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting an updated version on our website with the revised effective date.