At Vikera Naturals, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward refund policy to make the process easy for you.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Damaged or Defective Products: If your order arrives damaged, defective, or not as described, you are eligible for a full refund or replacement.
- Incorrect Items: If you receive an incorrect item that differs from what you ordered, we will arrange for a refund or replacement.
- Product Not Used: For products that are unopened, unused, and in their original packaging, we offer a refund or exchange within 30 days of purchase.
2. Non-Refundable Items
- Opened or Used Products: Due to hygiene and safety reasons, we cannot accept returns or issue refunds for products that have been opened or used.
- Sale or Discounted Items: Products purchased during sales, promotions, or with discounts may not be eligible for a refund, unless they are defective or damaged.
3. Refund Process
To request a refund, follow these steps:
- Contact Us: Email our customer support team at [insert contact email] within 30 days of receiving your order. Please include your order number, photos of the damaged or incorrect product, and a brief description of the issue.
- Return the Product: If required, we will provide you with instructions on how to return the item. Please ensure the product is returned in its original condition and packaging.
- Processing the Refund: Once we receive the returned item (if applicable), we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
4. Shipping Fees
- Return Shipping Costs: If your product is damaged, defective, or incorrect, we will cover the return shipping costs. Otherwise, customers are responsible for the cost of return shipping.
- Non-Refundable Shipping Charges: Shipping fees are non-refundable unless the product is damaged or defective.
5. Exchanges
If you would like to exchange a product for a different size or variant, please contact us at [insert contact email]. We will guide you through the exchange process. Exchanges are subject to availability and may require you to return the original product.
6. International Orders
For international orders, customers are responsible for any customs duties, taxes, or additional fees associated with the return of products. Please ensure that the product meets the return conditions before shipping it back.